Verint Systems News

Physical security is a large market overall, encompassing a range of diverse vertical markets, each with its own set of challenges and opportunities. The success of the security industry overall depends on the ability of companies and technologies to meet the specific needs of each vertical market. Some markets offer more lucrative opportunities than others. We asked this week’s Expert Panel Roundtable: Which vertical markets have the greatest potential for growth for physical security sys...

In the United States, they are called license plate recognition (LPR) systems. In Europe, the more common term is automated license number-plate recognition (ANPR). In either case, the systems provide capabilities that can benefit a range of applications from schools to municipalities to parking lots. Newer technologies can even identify vehicle color, type, make, and model. We asked this week’s Expert Panel Roundtable: What's new with license plate recognition (LPR) and/or automated numbe...

Video storage has come a long way since rooms full of VCRs stored video from an entire system of cameras. Video storage equates to data storage, and there are multiple options ranging from hard disk storage to the cloud to storage on each individual camera using SD cards. Increasingly, cloud-based storage is an attractive option to store video footage conveniently and safely. We asked this week’s Expert Panel Roundtable: How is expansion of video storage capabilities impacting the security...

As physical security technologies become more complex, it is incumbent on the dealer/integrator to have the skills and expertise needed to ensure that a system operates smoothly. The value of integrators increasingly rests on the skill sets they bring to bear when installing a system. If the skills are missing, there is a problem. We asked this week’s Expert Panel Roundtable: What missing skills among security integrators can cause problems for customers? 

Generally speaking, security becomes a topic of conversation among the general public only after something bad has happened. The context in these situations is: What went wrong? Largely absent from awareness by the public at large is how often things go right; that is, how often security systems work as intended to avoid expensive or even deadly consequences. We asked this week’s Expert Panel Roundtable: How can the industry communicate the value of security to the public?

For the past few years, security professionals have had to change the way that they go about protecting their organizations. From challenging old assumptions around access control through to implementing more access management and authentication policies, security has been at the heart of how companies have responded to the pandemic. The journey to more modern security processes that could support more flexible working was a rapid one. Remote work programs have bedded in, based on how IT secur...

The banking market continues to evolve through the growing use of digital and mobile devices, as more branch operations aim to enhance convenience and service for the customer. These advancements also create more significant opportunities for fraud and loss. Together, these two trends come full circle: Increasingly sophisticated fraud techniques require organizations to pursue new approaches to preventing and detecting such activities. Digital transformation But before we lead down that path,...

Digital video systems are driven by software, whether it’s in the cloud, installed on an off-the-shelf server, contained inside a dedicated appliance, or even inside the camera at the edge. Like many elements used for physical security, video management software (VMS) is changing with the times and to meet new challenges in the market. We asked this week’s Expert Panel Roundtable: What are the key trends in video management systems (VMSs)?  

As security professionals, one of our goals is a continuous improvement when it comes to protecting people, facilities, and assets. A useful tool for continuous improvement is to apply ‘lessons learned’ in the past to challenges in the future. Because 2021 will be remembered as a challenging and eventful year for all of us, let’s consider what we can learn from the experiences of 2021. We asked this week’s Expert Panel Roundtable: What security lessons did we learn during...

Many of us take critical infrastructure for granted in our everyday lives. We turn on a tap, flip a switch, push a button, and water, light, and heat are all readily available. But it is important to remember that computerized systems manage critical infrastructure facilities, making them vulnerable to cyber-attacks. The recent ransomware attack on the Colonial Pipeline is an example of the new types of threats. In addition, any number of physical attacks is also possibilities. We asked this we...

Verint® Systems Inc., The Customer Engagement Company™, and 8×8, Inc., an integrated cloud communications platform provider, announces a partnership to bring integrated cloud workforce management applications and cloud contact center to mid-market and enterprise businesses worldwide. “As a retail organization, we rely heavily on accurate real-time data,” said Martin Sessa, Director, Global Infrastructure & Operations at Urban Outfitters, Inc., a lifestyle product...

As an industry, we often speak in buzzwords. In addition to being catchy and easy to remember, these new and trendy industry terms can also reflect the state of the security market’s technology. In short, the latest buzzwords provide a kind of shorthand description of where the industry is - and where it’s going. We asked this week’s Expert Panel Roundtable: What new buzzword(s) rose to prominence in the security industry in 2020? (And how do they reflect industry trends?)

Verint® Systems Inc., The Customer Engagement Company™, announces that it has once again been confirmed as the Contact Center Workforce Management (WFM), Quality Monitoring (QM), and Analytics vendor in the APAC region, according to a recent APAC market share report from Frost & Sullivan. In addition, the firm named Verint as the Contact Center Optimization Solution of the Year. In terms of market leadership, Frost & Sullivan’s report entitled, Asia Pacific Contact Cente...

As a leader, I am a big proponent of using what’s happened in the past — and is currently happening in the present — to better prepare our business and our customers for what’s to come. Applying this mindset in the financial industry is particularly helpful. The emergence of various technologies and trends enables us to determine what we can optimize for the highest efficiency and satisfaction level. The past few years have been focused on the Internet of Things (IoT), d...

Artificial intelligence is more than just the latest buzzword in the security marketplace. In some cases, smarter computer technologies like AI and machine learning (ML) are helping to transform how security operates. AI is also expanding the industry’s use cases, sometimes even beyond the historic province of the security realm. It turns out that AI is also a timely tool in the middle of a global pandemic. We asked this week’s Expert Panel Roundtable: How is artificial intelligence...

We’ve just endured an event that was unprecedented in recent history. COVID-19 greatly affected our lives: our daily activities, the health and well-being of our families and friends, and business operations as we know it. Now that stay-at-home restrictions have been lifted, organizations are preparing for employees to return to work. Confidence surrounding the return to the office hinges on the employees’ perceptions of how well they will be protected while at work. One thing is ce...

The Security Industry Association (SIA) has announced the 2020 winners of the SIA New Product Showcase Awards, the flagship awards program in partnership with ISC West recognizing innovative security products, services and solutions. Top among the winners – who were recognized July 9 during a virtual awards show – was Leica Geosystems, part of Hexagon, receiving the 2020 Best New Product Award. Since its inception in 1979, the SIA New Product Showcase has been the security industry&...

Verint® Systems Inc. will host a webinar on Thursday, July 16, during which a panel of speakers will discuss how banks can take the best approach to welcome customers back into their branches as businesses begin to reopen. While some speculated that branch banking might disappear altogether, demand for banking services has not wavered; just 3% of Americans say they would stop using branch banking entirely in the aftermath of the pandemic. July 16, Reopening the Doors: Addressing Compliance...

Retrofit projects provide new levels of physical security modernisation to existing facilities. However, retrofits come with their own set of challenges that can frustrate system designers and defy the efforts of equipment manufacturers. We asked this week’s Expert Panel Roundtable: What are the biggest challenges of retrofit projects, and how can they be overcome?

The first half of 2020 has been full of surprises, to say the least, and many of them directly impacted the physical security market. The COVID-19 pandemic created endless new challenges, and the physical security market has done our part to meet those challenges by adapting technology solutions such as thermal cameras and access control systems. In the second half of 2020, we can all hope for a return to normalcy, even if it is a “new normal.” In any case, technology will continue t...

Traditionally, dealer-installers and/or integrators provide the front line of support to end user customers after a sale. Because integrators assemble and provide the “solution” – often using products from multiple manufacturers – they are most familiar with the total system and can troubleshoot any problems. However, manufacturers may be better equipped to deal with specific problems after a sale and also to provide a variety of resources to end-users. It’s a delic...

Protecting the oil and gas market is key to a thriving economy. The list of security challenges for oil and gas requires the best technology solutions our industry has to offer, from physical barriers to video systems to cybersecurity. We asked this week’s Expert Panel Roundtable: What are the security challenges of the oil and gas market?

The general public gets much of its understanding of security industry technology from watching movies and TV. However, there is a gap between reality and the fantasy world. Understanding of security technologies may also be shaped by news coverage, including expression of extreme or even exaggerated concerns about privacy. The first step in addressing any challenge is greater awareness, so we asked this week’s Expert Panel Roundtable: Which security industry technology is most misundersto...

Video management systems (VMS) have been around almost since the advent of IP cameras. During those years, VMSs have evolved from software that provides basic functionality to more user-friendly systems offering a growing list of capabilities, many of them related to analyzing data as well as recording and displaying video. But the evolution is far from over. We asked this week’s Expert Panel Roundtable: What’s new with video management systems (VMS), and what are the new opportuniti...

We are all more aware than ever of the need for cybersecurity. The Internet of Things is a scary place when you think about all the potential for various cyber-attacks that can disrupt system operation and negatively impact a customer’s business. Because most physical security systems today are IP-based, the two formerly separate disciplines are more intertwined than ever. We asked this week’s Expert Panel Roundtable: How can cybersecurity challenges impact the physical security of a...

Cloud systems are among the fastest-growing segments of the physical security industry. The fortunes of integrators can improve when they embrace a recurring monthly revenue (RMR) model, and cloud systems are expanding the services and features manufacturers can provide, from remote diagnostics to simplified system design. But for all the success of cloud systems, there remains confusion in the market about the exact definition of “cloud.” Or does there? We asked this week’s Ex...

Though they may sometimes elicit a hectic and fast-paced experience, airports are a necessary cornerstone of traveling for many people around the world. Whether they represent the ability to see family, the need to attend a business event, or the chance to get away on a relaxing vacation, airports are central to allowing travelers to get from one destination to the next. In 2019, more than four billion scheduled travelers passed through the world’s airports, and that number is projected...

When a fire or other emergency occurs in a building or facility, first responders depend on every available resource to ensure a safe and orderly evacuation and response. One element in any response plan is the facility’s physical security systems, including access control, video surveillance and intrusion detection. How can these systems contribute to an orderly response to a chaotic situation?  We asked this week’s Expert Panel Roundtable: What is the role of security systems...

We live in an era of Big Data. Surrounded by a flood of information, more companies are looking for ways to analyze that information (data) and systematically extract intelligence that can help them operate more efficiently and profitably. The data obsession has extended to the physical security industry, too, where large amounts of data have historically been a little-used byproduct of our access control and even video systems. But the picture is changing. We asked this week's Expert Panel Roun...

Utilities are an important element of critical infrastructure and, as such, must be protected to ensure that the daily lives of millions of people continue without disruption. Protecting utilities presents a unique range of challenges, whether one considers the electrical grid or telecommunications networks, the local water supply or oil and gas lines. Security technologies contribute to protecting these diverse components, but it’s not an easy job. We asked this week’s Expert Panel...